When it comes to renting, moving can sometimes be a daunting task. We understand that you may have several questions and concerns. To provide you with the necessary information, we have compiled a list of frequently asked questions along with their corresponding answers below. If you have any additional inquiries, comments, or concerns, please don’t hesitate to fill out the form at the bottom. Our experienced staff will be more than happy to assist you as soon as possible.
- What is your application process?
- What is considered an emergency?
- Will APM notify me when a repair person is coming to my home?
- How do I know if I am eligible to rent from Alliance?
- Does Alliance practice Fair Housing principles and welcome applicants from all backgrounds?
- What happens if I fail to pay my rent on time or if my rent check bounces?
- How do I submit a maintenance request?
- What can I expect regarding my security deposit at the end of my tenancy?
- How can I terminate my lease agreement?
To apply, please complete an online application on our website and submit the required $50 application fee. Each adult member (18 years and older) in the household must fill out an application and pay the fee. After approval, you will be required to bring your deposit in certified funds to the Alliance office within 24 hours. Failure to submit the deposit within this timeframe will result in the property being made available again. Please note that the application processing time may take up to 72 hours.
Maintenance issues are classified as emergencies when they jeopardize the safety of residents or pose immediate damage to the property. Here are some examples of maintenance emergencies: complete power outage, gas leaks, lack of heating (when the outside temperature is below 50 degrees), absence of air conditioning (when the outside temperature is above 90 degrees), flooding or broken pipes, and fires (please call 911 before contacting our office). In homes with only one bathroom, inoperable toilets are also considered emergencies.
Your presence is not mandatory, but it is necessary to grant access to your home for repair purposes. Please note that APM is not obligated to provide advance notice in the event of a maintenance issue at the property. We will share your contact information with our maintenance vendors for scheduling purposes if requested.
In order to be eligible for one of our rental properties, you must meet the following criteria:
- Minimum credit score of 600.
- No outstanding balances or past due payments with any property management company, landlord, or apartment complex. Also, no history of evictions.
- Income must be at least three times the monthly rent amount.
- Successful completion of a background screening.
Yes, Alliance Property Management strictly follows Fair Housing and does not discriminate based on racial or ethnic background, religious beliefs, disability, marital status, sexual orientation, age, or other categories specified in Fair Housing regulations. We welcome your interest in any of our vacancies.
If your rent is not received by the designated due date, a legal notice, commonly referred to as a “pay or quit” notice, will be served to you. This notice mandates that you either pay the outstanding rent or vacate the apartment within a specified timeframe.
Should the rent remain unpaid after the notice period expires and you choose to remain in the premises, the property manager may initiate eviction proceedings against you.
In addition, late payment of rent may result in the application of a late fee as outlined in your lease agreement. If your rent check bounces due to insufficient funds in your account, you may also incur a bounced check fee.
It is important to understand that personal circumstances or challenges do not exempt you from fulfilling your rent obligations. Rent payment is a fundamental responsibility outlined in the lease agreement.
If you anticipate potential issues in paying your rent, we strongly encourage you to promptly communicate with our office. We may be able to provide guidance or explore potential solutions to assist you in meeting your rent obligations during challenging times. Maintaining open communication is essential to finding mutually beneficial resolutions and fostering a positive relationship.
To submit a maintenance request, follow these steps:
- Access the Resident Portal using the information provided in your tenant packet at move-in.
- Navigate to the service issues section within the portal.
- Complete the maintenance request form, providing detailed information about the issue.
- It is recommended to include photos to clearly illustrate the problem.
- Submit the form to send your maintenance request to the property management team.
By following these steps and providing as much information as possible, including photos, you can ensure that your maintenance request is accurately documented and addressed in a timely manner.
At the conclusion of your tenancy, you have the right to receive an itemized accounting of your security deposit. This accounting should detail any deductions made to cover valid expenses, such as repair costs for damages beyond normal wear and tear.
According to regulations, you should receive this accounting and any applicable refund within 21 days from the date you move out of the unit. It is important to review the accounting carefully to ensure accuracy and address any concerns or discrepancies if necessary.
Remember, the security deposit refund is intended to reimburse you for any remaining balance after deducting legitimate expenses, not as a replacement for the last month’s rent.
If you need to end your lease early, follow these steps:
- Notify Alliance in writing as soon as you become aware of the need to terminate your lease. Include the exact date you plan to vacate the unit.
- Keep in mind that you will still be responsible for paying rent until the end of your lease term or until a new tenant is found.
- To expedite the process of finding a new tenant, it is recommended that you maintain your unit in presentable condition and fully cooperate with Alliance when it comes to showcasing the unit. By ensuring your unit is attractive and accommodating for potential tenants, it increases the likelihood of finding a new occupant promptly.